Quay Catering Solutions want you to be 100% happy with your purchase. If you are not satisfied please telephone us within 7 days of purchase on 0191 411 1111 to arrange return & refund or replacement of your item(s). Please have your order details to hand (Order number, invoice number & product number). We will provide you with an returns number providing the goods;

* have been purchased less than 7 days ago,
* are in original packaging,
* are unsoiled,
* undamaged,
* unused,
* and have not been personalised or customised in any way.

Please display your return number on the package when returning it.

Please note: We cannot accept returns without this number.

Quay Catering Solutions Ltd will not be held responsible for any associated returns costs.

Faulty Goods

If you believe the goods we have supplied to you are faulty, you should return the item to us together with an returns number and a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Quay Catering Solutions Ltd will not be held responsible for any associated returns costs.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.
To cancel, you can email us or write to us (see contact us <link to contact us page> for details) within seven working days* of delivery of your item, quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) must be returned to Quay Catering Solutions Ltd within 7 days of contacting us. Quay Catering Solutions Ltd will not be held responsible for any associated returns costs.
If you have an Internet order query, please Email Customer Services <link to email> or call us on 0191 411 1111.

(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).

* All days other than Saturdays, Sundays and public holidays.